{"id":5414,"date":"2024-03-13T13:15:13","date_gmt":"2024-03-13T17:15:13","guid":{"rendered":"https:\/\/icarexperience.ca\/faq\/"},"modified":"2024-11-06T10:57:41","modified_gmt":"2024-11-06T15:57:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/icarexperience.ca\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Frequently asked questions - General<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n
\n\n \n
\n
\n \n \n 1. How can I buy a package?<\/span>\n\n \n
\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
\n\n
\n
    \n
  1. You can buy them on our website www.icarexperience.com<\/li>\n
  2. You can buy them by phone at 514-955-4227<\/li>\n
  3. You can visit our offices at 12 800 Henri-Fabre in Mirabel from Tuesday to Friday, 9am to 5pm. Always call us before you come to confirm that we're open. <\/li>\n<\/ol>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
    \n
    \n \n \n 2. Is it possible to buy now and book later?<\/span>\n\n \n
    \n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
    \n\n
    \n

    Yes, it is possible to buy a package and offer it as a gift without having to choose the date of the activity. When the person receives the package, he or she can choose the date of the experience. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

    \n
    \n \n \n 3. Are ICAR experiences refundable?<\/span>\n\n \n
    \n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
    \n\n
    \n

    We have a 7-day refund policy after purchase. After 7 days, packages are non-refundable, but exchangeable for all packages or transferable to another person. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

    \n
    \n \n \n 4. Will there be any additional costs on site?<\/span>\n\n \n
    \n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
    \n\n
    \n

    Following a purchase on our site there will be no additional charges unless you wish to purchase souvenirs or additional tours.<\/p>\n

    Following a purchase on another site, if taxes have not been paid, they must be paid at the time of reservation. In addition, if insurance is required for the chosen experience (Mustang GT) and the purchase was not made online, these fees will be payable on site. Some of our experiences also require a security deposit. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

    \n
    \n \n \n 5. How soon will I receive the gift box I bought?<\/span>\n\n \n
    \n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
    \n\n
    \n

    The gift box is sent by regular mail, so it can take between 7 and 10 working days.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

    \n
    \n \n \n 6. Does my package expire after 1 year without being used?<\/span>\n\n \n
    \n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
    \n\n
    \n

    All packages purchased on our website, by telephone with us or directly on site do not expire.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

    \n
    \n \n \n 7. What are the requirements for an ICAR experience?<\/span>\n\n \n
    \n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
    \n\n
    \n

    For car driving experiences, the participant must hold a valid driving license. We accept learner's and probationary licenses. For passenger tours, the minimum age is 12. For helicopter piloting, the minimum age is 16 and 8 as a passenger. Minors must be accompanied by an adult or have signed authorization. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

    \n
    \n \n \n 8. Can I change my package?<\/span>\n\n \n
    \n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
    \n\n
    \n

    If the package comes directly from the ICAR site, the gift card is a monetary value that can be exchanged for any package. If the package you want is more expensive, you'll simply have to pay the balance between the value of the old package and the new one. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

    \n
    \n \n \n 9. Is insurance included?<\/span>\n\n \n
    \n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
    \n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
    \n\n
    \n

    For the vast majority of our experiences, they are included in the packages. Experiences that do not include insurance are the \u00bd-day Mustang course, the 1-day Mustang experience, the competition license and the TLO drift school driving experiences (drift). <\/p>\n